ENGAGE WITH CUSTOMERS
Give your brand a voice and engage in meaningful conversations with your potential customers by talking over live chat.
Increase the chances of sales by using proactive chat to answer any queries immediately. You can even recommend products there and then.
A PERSONAL TOUCH
No two customers are the same. Use advanced analytics and visitor targeting to create a unique experience for each visitor.
View your customers location on a map. Guests are represented as markers containing their avatars. You can also click on the marker to show the chat of the given user.
Our software allows you to create a list of messages that can be quickly pasted into conversation with a visitor. You can manage them from your admin panel.
You have the freedom to add as many operators as you need. The admin login can create, delete and amend accounts, along with resetting passwords should you need.
All online users are listed, which includes both customers and operators. You can either wait for incoming messages or click a name to initiate a conversation.
The freedom to add as many departments as you need. Sales? Technical? Product Support? Whatever you need, you can create.
Add as many operators as you need, and assign them to a specific department. Again, there is no limit to the amount you can add.
See the location of all the current users. This helps give valuable information from the start, you can be prepared with shipping costs.
You can share documents and images in the chat window. Perfect for additional support, or showing a specific product that you have.
OPERATOR INITIATED CHATS
The option to initiate a chat with any current user. Start a friendly dialogue and see if you can offer them any assistance finding what they are after.
Create a series of predefined responses, that you have full control over. This helps speed up the time it takes to respond to your potential customers.
See the exact page or product that your customer is currently viewing. This gives great insight into what they are referring to when making contact.
People buy online 24/7, but you can't be available at all times. Should your live chat be unavailable, a contact form will be displayed instead.
Your live chat widget will be customised to match your brand. This gives a more professional, cohesive appearance. We will style this for you.